Our experience suggests that even if we restrain ourselves to our purely broker tasks, we ought to get acquainted with the activities of our Customers and understand their figures – that needs time and expertise.

Some Customers do not contemplate insurance until the occurrence of a loss. In several cases following such an occurrence it appears that due to the absence or the incompleteness of the risk survey and/or any failure in the reporting of data and information after the conclusion of an insurance contract, the insurer will reduce or even refuse the payment of indemnification.

It is the task and responsibility of the member of our staff to prevent our Customers from committing such failures. And we have the time and expertise needed. Customers more and more utilise the knowledge of the members of our staff requested to comment on contract provisions related to risks. In many cases the amendment of such provision in accordance with our comments helps to transfer risks amounting to HUF 100 million.

A real specialty on the broker market is that we regularly organise conferences about commercial insurance lines. In March 2009 we set up our RP club. A method applied in a wide range in other industries, i.e. the organisation of such event is deemed as an important means in fostering our relationships with existing and prospective customers because it ensures possibilities for in-merit dialogue and building confidence and trust that is indispensable in our industry(, too).